This notice describes Domanly’s privacy practices. Contact details and available methods for exercising privacy rights will be maintained on this page and through our support channels.
1. Who is responsible for your data
Domanly determines the purposes and means of processing described in this notice. Privacy related requests may be initiated through our Contact and Support channels.
2. Information we may process
- Adult account information such as name, email address, language, and preferences.
- Child profile information provided by the adult, such as name or nickname, date of birth or age when needed, learning language, and program settings.
- Learning progress, session history, custom words or categories, Home Books, achievements, and preferences.
- Technical and usage information such as device type, app version, language, usage events, errors, and data needed for security and operation.
- Commercial, support, and subscription information when applicable, including plan status, communications, and records needed to manage payments.
3. Information related to children
Domanly is designed so the account is managed by a parent, guardian, or responsible adult. A child does not need to create an independent account to use the program. Child profile information is used to personalize progression and maintain the progress associated with each child.
Domanly applies the authorization and protection mechanisms required in each market where the service is offered, with particular care for information relating to children.
4. How we use information
- Create and manage accounts and profiles.
- Prepare sessions, maintain progression, and synchronize progress.
- Enable custom vocabulary, Home Books, and other features selected by the family.
- Operate, protect, diagnose, and improve Domanly.
- Respond to support requests and service related communications.
- Manage subscriptions, trials, and plan features when available.
- Send launch or marketing communications where consent exists and allow opt out.
5. Service providers and transfers
Domanly may use providers that help operate infrastructure, storage, email, support, security, payments, app distribution, and technical services. These providers should process information under appropriate instructions and contractual obligations. Where applicable, Domanly will disclose international transfers and apply the safeguards required by law.
Domanly does not sell personal information to advertisers.
6. Website and Insights
The public website may collect first party usage metrics such as pages visited, device, language, traffic source, UTM parameters, and clicks on site elements. These metrics are used to understand site operation and performance. Where applicable law requires it, Domanly will request the appropriate consent for these technologies.
7. Your rights and choices
Depending on applicable law, you may have rights to access, correct, cancel or delete, object, restrict, port, withdraw consent, and exercise other rights regarding your data. In Mexico, individuals may exercise rights of access, rectification, cancellation, and objection in accordance with applicable law.
8. Security and retention
Domanly will apply reasonable administrative, technical, and organizational safeguards to protect information. Data will be retained only as long as needed for the purposes described, to maintain the account, or to meet legal and security obligations. Retention periods depend on the type of information, the purpose for which it is used, and applicable legal obligations.
9. Changes to this notice
We may update this notice when features, providers, or legal requirements change. The published version will show its last updated date and, where appropriate, material changes will be communicated.
10. Contact
Privacy requests may be initiated through the Contact page. Requests may be initiated through Contact or Support, where the available follow up methods are provided.
